The Media Service offers an advanced way to index the contents of your Media files, when using the index table engine. When activated, Ajax Search Pro sends your files to one of our external servers to index it’s contents – and the servers sends back the parsed content.

How does it work?

Media file content indexing is a resource heavy and complex task – this products effectively outsources that task to an external server, which is designed for advanced text extraction from various media files.

The files are sent to the external server in a secure way, then processed, and deleted right after the process.

What file types are supported?

All types Word, Excel, Powerpoint, Text (including rtf, txt etc..), PDF and Image files are supported.

How can I activate the product?

Please check this documenation for the step-by-step guide.

Product Attributes

Each subscription tier has different product attributes, depending on the price.

What does the XY MB max. file size mean?

This is the maximum allowed file size to be processed by the server. If the file is larger, then it is ignored. In that case Ajax Search Pro will attempt to index them via the local indexing methods as a fallback.

What is OCR for Image files?

OCR, aka. Optical Character Recognition is a feature, which is capable of recognizing text from an image. This is supported in all paid subscriptions for any Image file type up to 5MB.

FAQ

Some of my files exceed the maximum file size limit, what happens to them?

They are ignored by the media parser, and are not counted towards the file limit either. This is the maximum allowed file size to be processed by the server. If the file is larger, then it is ignored. In that case Ajax Search Pro will still attempt to index them via the local indexing methods as a fallback.

GDPR and Data Protection

The information sent to the Media Share Service servers is not shared nor sold in any way to anyone. Files are immediately deleted after the document processing is completed.

What information is sent?

With every request to index a document, the plugin needs to send:

• The document/URL to the document (obviously) for indexing
• Your license key – to validate your request

No other additional information is sent to our servers.

What information do we keep?

We only keep the number of queries per license key – that is needed to calculate your remaining quota. All other data is dismissed.

Do you log any IP or other personal information, which may identify us?

No, we do not use any of that. We use firewalls to protect our servers, just like any other server on the internet, which checks IP addresses. However that information is not associated with any personal or company data (like addresses, browsers etc..)