Updates & Support
Everything is Included
The one time plugin purchase includes
- Lifetime updates
- 6 months of support (renewable)
- No hidden fees – no monthly or yearly subscriptions, the license is yours forever with all future updates
The plugin is updated regulary, and we welcome your suggestions. Many of the suggested features made into the final releases. You can check the changelog for more details.
You can additionally purchase another 6 months of support:
- When buying the item, for the 33% of the original price
- ..or before the initial support period ends, for 50% of the price
- ..or after the support period ended for 70% of the original price.
You can track the plugin development, open issues (bug and feature requests) in the public development repository.
Do you want to contribute more and get access to the next releases ahead of time? You can apply to be a beta tester.
Beta testers get access to a special repository, where the newest release can be downloaded and issues can be reported before the final release.
World Class Support
Every customer is supported by the plugin developers.
During weekdays tickets are usually answered within two hours, you can see it for yourself in our support forums. Even if we get very busy, you will have an answer within 24 hours max.
Over 6 000 support queries resolved
After so many tickets, we have extensive experience with plugin support. The plugin is currently rated at 4.83 of 5 stars. Most of them rated because of our support.
What does your support include?
We respond to all of our tickets, no matter what. Generally support is for questions or for reporting issues.
We are more than happy to help you with minor customizations as well.
Used by over 100 000 users actively
The Pro version has now over 21 000 active users, the Free version over 80 000.
The overall plugin download count exceeds 1.3 million.